Refund and Cancellation Policy

Submit cancellation or refund requests through Xentra support with the account and order details. The request is reviewed against the purchased service, payment state, provisioning state, provider costs and applicable law.

Domain registrations, renewals, transfers and provider fees may be non-refundable once submitted to or accepted by the sponsoring registrar or registry, except where required by law or an approved service-specific exception. A domain search is not a chargeable registration.

Hosting cancellation and refund treatment depends on whether provisioning has started, the service period used, setup work performed and any applicable plan-specific term. We do not silently change a customer’s purchased cycle.

This policy should be reviewed by Malaysian legal counsel against the intended consumer, business and electronic-commerce customer segments before introducing promotional guarantees.